Returns & Refunds

Returns & Refunds

At STAXX, every piece is handcrafted with care and intention. Because of the one-of-a-kind nature of our jewelry, we have the following policy:

All Sales Are Final

Due to the handmade and custom nature of our pieces, we do not accept returns or exchanges unless your item arrives damaged or defective.

Damaged or Defective Items

If your order arrives damaged, please contact us within 7 days of delivery at [your email] with a photo of the item and your order number. We'll make it right.

Lost or Stolen Packages

STAXX is not responsible for lost or stolen packages once marked as delivered. We recommend adding shipping insurance at checkout.

Questions?

Reach out to us at staxxdesigns4u@gmail.com we're happy to help.